Privacy Policy

1. Introduction

Bluffand Brisket is a premium Australian coastal restaurant and social entertainment venue specialising in modern dining, seasonal menus, crafted cocktails, private celebrations, and professionally hosted in-person poker evenings. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website at bluffandbrisket.com or engage with our physical venue.

By accessing our website, submitting a reservation or enquiry form, or communicating with us by email, phone, or in person, you agree to the handling of your personal information in accordance with this Privacy Policy and applicable Australian privacy laws.

2. Data Collection Overview

We collect personal information that is reasonably necessary for us to provide our restaurant, hospitality, and in-venue poker experiences. The types of personal information we may collect include:

• Reservation details: your name, contact number, email address, preferred date and time, party size, seating preferences, and any dietary or accessibility notes you choose to provide.
• Event enquiry information: company or host name, type of event, estimated guest numbers, preferred dates, budget indications, catering and beverage preferences, and whether you are interested in hosted poker tables as part of the event.
• Poker night interest: your name, contact details, and preferences or questions relating to our hosted social poker evenings or tournaments conducted at the venue.
• General communication data: information you provide when you contact us via our website forms, email, social media, or phone, including feedback, testimonials, or special requests.
• Website usage data: technical information collected through cookies and analytics, such as pages viewed, session duration, device type, and general location data (e.g. city or region), which does not directly identify you.

We generally collect personal information directly from you when you submit forms on our website, speak with our team, or correspond with us. In some cases, we may receive booking or event information from third parties acting on your behalf, such as corporate travel coordinators or event planners.

3. Use of Personal Information

We use the personal information we collect for legitimate business purposes connected to our restaurant and venue operations, including:

• Providing restaurant services: confirming and managing dining reservations, seating arrangements, dietary requirements, and guest preferences so that your visit is as smooth and enjoyable as possible.
• Processing reservations and enquiries: responding to booking requests submitted via our Reservations & Contact page, by phone, or in person.
• Managing private events: preparing proposals, confirming event details, coordinating menus, beverages, optional hosted poker tables, and other inclusions for private or corporate functions.
• Coordinating poker evenings: managing lists of interested guests for in-venue poker nights, providing relevant schedule information, and confirming attendance for social tournaments and hosted games conducted at the restaurant.
• Customer service and communication: responding to questions, providing venue information, sending confirmations or updates relating to a specific reservation or enquiry, and seeking feedback on your experience.
• Website performance and safety: monitoring usage trends, improving our website content and navigation, and supporting the security and reliability of our online forms.
• Legal and regulatory compliance: meeting our obligations under Australian law, including record-keeping, responsible service of alcohol, responsible social poker practices, and responding to lawful requests from regulators or law enforcement.

We do not use your personal information to provide online gambling services, remote wagering, or financial account management. Our services relate only to in-venue hospitality and entertainment.

4. Third-Party Disclosure

We respect the trust you place in us when you share your personal information. We do not sell or trade your personal information to third parties for marketing or unrelated commercial purposes.

We may disclose personal information to carefully selected third parties where reasonably necessary to deliver our core services or comply with legal obligations, including:

• Technology and hosting providers: companies that host our website, manage secure form submissions, or provide customer communication tools.
• Payment and booking partners: where relevant, third-party booking or reservations platforms engaged to manage restaurant or event reservations. These services process only the limited information required for your booking.
• Professional advisers: legal, accounting, or compliance advisers assisting us with regulatory obligations, dispute resolution, or risk management.
• Regulators and law enforcement: where required or authorised by law, such as responding to lawful information requests or protecting our legal rights, guests, staff, and venue.

When we share personal information with third-party service providers, we take reasonable steps to ensure they handle that information securely and only for the specific purpose for which it was disclosed.

5. Reservation & Event Enquiries

Our reservation and enquiry forms are designed to collect only the information required to respond to your request and provide the requested service. This includes:

• Table bookings: when you enquire about a restaurant reservation, we use your details to confirm availability, clarify any special requirements, and send confirmation or follow-up messages.
• Poker night interest: when you express interest in a hosted poker evening via our website or directly with our team, we use your contact information solely to provide schedules, availability, and venue-specific guidelines.
• Private events and corporate functions: when you submit an event enquiry, we use the details you provide to prepare proposals, communicate inclusions and pricing, and coordinate logistics for dining and optional in-venue poker components.

Personal information submitted for reservations, poker night attendance, or private events is stored in secure systems with access limited to authorised staff and trusted service providers who require the information to perform their role.

Our online enquiry forms are used for booking and event enquiries only. They do not accept payments, deposits, wagering funds, or other sensitive financial information.

6. Cookies & Website Analytics

We use cookies and similar technologies to make our website easier to use and to gain insight into how visitors interact with our pages. Cookies are small data files stored on your device that help us remember your preferences and understand basic usage patterns.

The types of information that may be collected through cookies and analytics tools include:

• pages visited and time spent on our site
• browser type and version, device type, and operating system
• approximate location information, such as city or region
• referring websites or pages that led you to our site

We use this information in aggregated form to improve our content, navigation, and user experience. It is not used to identify you personally.

You can manage or disable cookies through your browser settings. If you choose to disable cookies, some website features may not function optimally, but you will still be able to view key information about our restaurant, dining experiences, and in-venue poker nights.

We do not provide or support any online gambling, gaming, or wagering activity on our website. Cookies and analytics are used only to support hospitality-related content and functionality.

7. Physical Poker Events Only

Bluffand Brisket offers professionally hosted social poker evenings exclusively at our physical restaurant venue. All poker activities we promote or provide are conducted in person, subject to applicable Australian laws and venue regulations.

To avoid doubt:

• We do not offer online poker, casino-style games, remote betting, or digital wagering services.
• We do not create or manage gambling accounts, digital wallets, player balances, or online jackpots.
• We do not collect or process information for the purpose of remote gambling or online wagering.

Any personal information collected in relation to poker nights is used solely to coordinate attendance, share event information, and support responsible, in-person social entertainment at our venue.

Poker evenings at Bluffand Brisket are intended as a social, entertainment-focused experience for adults. We encourage all guests to enjoy our venue responsibly and in moderation.

8. Data Security Practices

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Our safeguards include:

• Secure website connections: using modern security protocols and encryption for form submissions where appropriate.
• Access controls: restricting access to personal information to authorised personnel and service providers who require it to perform their role.
• System protections: using reputable hosting providers, security monitoring, and regular updates to reduce the risk of unauthorised access.
• Retention practices: keeping personal information only for as long as reasonably necessary to provide our services, manage bookings and events, comply with legal obligations, or resolve disputes.

While we take these measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to continual improvement of our privacy and security practices.

9. Children’s Privacy

Bluffand Brisket is a hospitality venue primarily serving adults and corporate guests. Our hosted social poker evenings are strictly intended for individuals aged 18 years and over, in line with Australian legal requirements and responsible entertainment standards.

We do not knowingly collect personal information from children under 18 in connection with poker nights or other age-restricted activities. If you are a parent or guardian and believe that a person under 18 has provided us with personal information in relation to poker events, please contact us using the details in the Contact Information for Privacy Matters section so we can take appropriate steps.

Families are welcome to dine at Bluffand Brisket where permitted by law and venue policy, and basic reservation details for family dining may include information about accompanying minors. This information is used only to plan your dining experience and is not used to market age-restricted experiences to minors.

10. Access & Correction of Information

You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate, out of date, or incomplete.

If you would like to access or update your personal information, you can contact us by email or mail using the details set out in the Contact Information for Privacy Matters section below. To protect your privacy, we may need to verify your identity before providing access or making corrections.

In some cases, we may not be able to provide access to certain information (for example, where doing so would unreasonably impact the privacy of others or would be inconsistent with legal obligations). If we refuse an access or correction request, we will let you know why, where legally possible.

11. Contact Information for Privacy Matters

If you have any questions, concerns, or complaints about how your personal information is handled, or if you wish to request access to or correction of your information, you can contact our privacy officer using the following details:

We take privacy concerns seriously. We will respond to your enquiry within a reasonable time and, where appropriate, work with you to resolve any complaint. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).